Differentiating itself from competitors, while offering an enhanced experience to customers, Spanish bank, BBVA, is using Oracle Communications technology to enable customers to open new accounts via their mobile devices in minutes.
The banking industry is under heavy scrutiny to validate and protect customer information. BBVA has chosen a solution with comprehensive security features to enhance efforts to meet EU compliance requirements for confidential documentation and secure management of personal data, as well as standards for authentication, reporting and monitoring. BBVA chose Oracle Communications WebRTC Session Controller and Quobis Sippo WebRTC Application Controller as the foundation for its new platform because the technology is easily configured and integrates directly with the company’s existing internal systems.
“We live in an age of convenience where people can do everything from their mobile phones, whether it is to open a new account or to pay,” said Ignacio Teulon Ramírez, Digital Transformation – Customer Experience Director, BBVA. “We want to provide our customers with services in the way they prefer to consume them, and we want to provide them the best experience possible.”
Today, BBVA can provide a rich, real-time audio and video experience on a mobile phone or tablet. Jointly delivered by Quobis and in partnership with BT, the solution enables BBVA to validate customers’ identity so customers and prospects can quickly open a new account. The sessions can also be recorded for compliance purposes.
“Digital technologies are giving the financial services industry the opportunity to leap forward and provide products and services that match the digital lifestyle of their customers,” said Doug Suriano, senior vice president and general manager, Oracle Communications. “Our project with BBVA shows how large banks can differentiate themselves by creating a new banking experience. They have a clear vision and an understanding of their customers’ needs, as well as the technology that allows them to innovate while integrating seamlessly with their existing systems.”
